In the event that your Regina Castillo arrives with any damage or manufacturing defect, you can request its exchange, for which you will have to report it within the first 48 hours after receiving your product, in accordance with the signature of reception of courier services. You must send a photo where you can see the damage or defect of the piece to the email joyeria@reginacastillo.mx.

Later we will send you a guide with which you can request the collection of your product at authorized courier services.

Once the piece is received, you will be sent a new piece equal to the one you purchased at no additional cost.
Changes do not apply to promotional or discounted pieces. In no other case are changes or returns accepted.

Once an order has been shipped, we cannot make changes. If you need to modify any aspect of your order, we suggest that you contact our customer support as soon as possible.

Orders are processed in the order we receive them. You can track the status of your order on the tracking page and also sign up for alerts on the courier's website.

Average times to receive your purchase:
From 2 to 3 business days nationally (in Mexico) and 3 to 5 business days internationally.

Please check the tracking information provided by the courier. If your package appears to be stuck or never arrives, please contact our customer support and we will be happy to assist you with next steps.

In the rare event that you receive a defective item, please take clear photographs of the defect and contact our customer support. We will verify if the product is eligible for a replacement.

We accept KueskiPay, PayPal, Mercado Pago, OXXOPay, as well as Visa, Mastercard and American Express cards exclusively. Please note that available payment methods may vary depending on your region. We do not accept cash payments upon delivery.